Privacy Policy

1. Who We Are

Extreme Heat Force UK is a UK pest control specialist providing chemical-free heat treatment services. For the purposes of data protection law, we are the data controller of the personal information you provide to us.

2. What Data We Collect

We may collect and process the following personal data:

• Contact details: name, address, telephone number, email address
• Booking information: property details, preferred dates, service requirements
• Payment information: handled securely by our payment processors — we do not store full card details
• Communication records: emails, phone call notes and messages sent to us
• Website usage: cookies and analytics data when you browse our website

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide quotes and process bookings for heat treatment services
• To communicate with you about appointments, preparation and aftercare
• To fulfil our guarantee obligations and handle any follow-up visits
• To maintain records for accounting, tax and legal compliance
• To improve our website and services through anonymised analytics

We will never sell your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: to perform the service you have booked
• Legitimate interests: to manage our business, maintain records and improve our services
• Legal obligation: to comply with tax, accounting and health & safety regulations
• Consent: where you have explicitly agreed (for example, to receive marketing communications)

5. Sharing Your Data

We only share your data when necessary to provide our services or comply with legal obligations. This may include:

• Payment processors to handle transactions
• Our technicians, to carry out the booked service at your property
• Professional advisers, such as accountants or insurers, where required
• Regulatory authorities, if we are legally required to do so

All third parties with whom we share data are required to keep it secure and use it only for the specified purpose.

6. Data Retention

We retain your personal data only for as long as necessary:

• Booking and service records are kept for 6 years to comply with UK tax and accounting requirements
• Guarantee-related records are retained for the duration of the guarantee period plus a reasonable follow-up period
• Marketing consent records are kept until you withdraw consent

After these periods, your data is securely deleted or anonymised.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where applicable
• Object to or restrict certain types of processing
• Withdraw consent at any time (where consent is the legal basis)
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

8. Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality and analyse traffic. You can manage cookie preferences through your browser settings. For more detail, please see our cookie notice displayed when you first visit the site.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or destruction. This includes secure servers, encrypted communications and access controls.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Phone: 0203 488 2530
• Email: extreme-heat@outlook.com